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2120
This course is designed to provide the student with skills necessary to recognize a crisis, decrease emotions of the caller, and provide information to ensure responder safety. More
Starts Starts: 4/25/2018 8:00 AM
Sessions Sessions: 3
Location Location:
Status Status: Closed
Class Size Class size: 30 seats
Closed Enrollment
3796
Learning Objectives: Identify elements of successful leadership through a variety of methods, tips, and techniques. Develop a plan of action by changing their perspective to a strategic business perspective focused on success. Students will be able to apply principles of motivational leadership to make relevant improvements in their workplace. Students will be able to evaluate the need for change and design a goal system to reach objectives. More
Starts Starts: 4/30/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 4 open seats left
Class Size Class size: 30 seats
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5309
Is your PSAP prepared for an Active Shooter event? Students will be able to recognize an active shooter incident, discuss the history of active shooters, and recognize potential warning signs of an active shooter. The students will learn the questions to ask callers, and be familiar with instructions to give callers in an active shooter situation. 



YOU WILL BE CHARGED A NO SHOW FEE IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY ON THE TC911 WEBSITE.
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Starts Starts: 5/7/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 9 open seats left
Class Size Class size: 30 seats
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2037

Denise Amber Lee was a 21-year-old loving mother of two boys, whose husband worked three jobs so that Denise could stay home and raise their children. Denise was abducted from the Lees' rented home in North Port, Florida in the middle of the day. Somehow the intruder gained entry and control of Denise, who most likely saved her children's lives. Denise's father, Detective Rick Goff, was able to call on all area state, county and municipal law-enforcement agencies to search for Denise and her captor immediately following her abduction.

In the hours that ensued, Denise fought mightily for her life. In her battle, she was able to use the captor's cell phone to call 9-1-1, an act she thought would save her life, just like we are taught as children.

She was not the only one to call 9-1-1 that day regarding this crime. There were at least four other calls, one from her distraught husband and three from eyewitnesses. One witness gave the local sheriff's department an exact location of the crime happening right before her eyes. She stayed on the phone for more than nine minutes, identifying cross streets as she continued driving. Despite the fact that as many as four patrol cars were within a mile of the car in which Denise was fighting for her life, due to inefficiencies in the call center, none were dispatched.

On the morning of January 19, 2008, a few heart-wrenching days after she went missing, her body was found.

This powerful class will be taught by Denise's husband Nathan Lee and a veteran supervisor of the 9-1-1 industry. They will discuss an In-Depth Analysis, Media Coverage, What Went Wrong, Court Testimony, Liability, Leadership, Accountability, Discipline, and Training/Hiring.

We have opened it to 70 students to allow as many Telecommunicators as possible to attend, this is the last time we will offer this class in FY 2016/2017.

YOU WILL BE CHARGED A $25 NO SHOW FEE IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY.
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Starts Starts: 5/8/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 21 open seats left
Class Size Class size: 70 seats
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5304
THIS COURSE IS FOR TARRANT COUNTY 9-1-1 DISTRICT PSAPS ONLY. 2 registrations per PSAP allowed. More
Starts Starts: 5/9/2018 8:00 AM
Sessions Sessions: 2
Location Location:
Status Status: 13 open seats left
Class Size Class size: 20 seats
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3027
This course will be geared towards Telecommunicators. •How to use Words to achieve professional purposes and how to resist using language to express personal feelings. •How to control themselves inside so they can exert control on the outside. •How to employ empathy and “The Art Of Representation" to become Contact Professionals, maintaining self-control and staying in contact with the needs of the department and their audience - the public. •How to effectively deliver words that are on target by first understanding the receiver's point of view. This includes two distinct tactical approaches for dealing with difficult people: the "Eight Step Traffic/People Stop" and the "Five Step Hard Style". •“The Art Of Translation", to ensure that what we say is actually what we intend, and "The Art Of Mediation", delivering words in the form of a personal appeal, to achieve voluntary compliance from people who are under temporary emotional influences, ranging from despair and fear to anger and prejudice. •How to read others and diagnose a verbal encounter. •How to use the four appeals of persuasion and the twenty-four principles of street work. •The five conditions where words demonstratively fail and officers must move beyond words to physical force options. YOU WILL BE CHARGED A NO SHOW FEE IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY. More
Starts Starts: 5/10/2018 8:00 AM
Sessions Sessions: 2
Location Location:
Status Status: 27 open seats left
Class Size Class size: 30 seats
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1014
YOU MUST HAVE A TCOLE PID NUMBER TO ATTEND THIS COURSE, WITH TWO YEARS EXPERIENCE AS A PEACE OFFICER, TELECOMMUNICATOR, OR JAILER. TO RECEIVE TCOLE CERTIFICATION, YOU MUST ATTEND 100% OF THIS COURSE. NO EXCEPTIONS. This is an intense, time consuming course. Students will be required to complete homework, as well as give two presentations on a law enforcement/dispatch topic. Students must bring a laptop to class and access to a printer is required. Classroom instruction will be given in the following areas: Teaching/Learning Process, Learning Objective Preparation, Lesson Plan Preparation, Instructional Media, Methods of Instruction, Testing and Evaluation, and Liability Issues related to training. Effective with all classes scheduled after January 1, 2015: You may no longer hold spots for classes posted. TC911 staff will monitor registrations and cancel duplicates or held spots immediately. Classroom will not be open before 8:00 a.m. Please enter through the training room entrance, do not enter at the front of the building. The classroom tends to be cool, bring a jacket. There is a refrigerator/freezer and microwave available to students. Any food or dishes left in the refrigerator beyond the date of the class will be discarded. EFFECTIVE OCTOBER 1, 2015 YOU WILL BE CHARGED A $25 NO SHOW FEE FOR 1 OR 2 DAY CLASSES, a $50 FEE FOR 3 OR 4 DAY CLASSES, AND A $100 FEE FOR FIVE DAY CLASSES IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY ON THE TC911 WEBSITE. More
Starts Starts: 5/14/2018 8:00 AM
Sessions Sessions: 5
Location Location:
Status Status: 1 wait space available
Class Size Class size: 2 seats
Wait space available
1014
YOU MUST HAVE A TCOLE PID NUMBER TO ATTEND THIS COURSE, WITH TWO YEARS EXPERIENCE AS A PEACE OFFICER, TELECOMMUNICATOR, OR JAILER.

TO RECEIVE TCOLE CERTIFICATION, YOU MUST ATTEND 100% OF THIS COURSE. NO EXCEPTIONS.

YOU MUST BE A TELECOMMUNICATOR TO REGISTER FOR THIS COURSE, IF YOU ARE NOT A TELECOMMUNICATOR YOUR REGISTRATION WILL BE CANCELLED.

This is an intense, time consuming course. Students will be required to complete homework, as well as give two presentations on a law enforcement/dispatch topic. Students must bring a laptop to class and access to a printer is required. Classroom instruction will be given in the following areas: Teaching/Learning Process, Learning Objective Preparation, Lesson Plan Preparation, Instructional Media, Methods of Instruction, Testing and Evaluation, and Liability Issues related to training.

Effective with all classes scheduled after January 1, 2015: You may no longer hold spots for classes posted. TC911 staff will monitor registrations and cancel duplicates or held spots immediately.

Classroom will not be open before 8:00 a.m. Please enter through the training room entrance, do not enter at the front of the building.

The classroom tends to be cool, bring a jacket. There is a refrigerator/freezer and microwave available to students. Any food or dishes left in the refrigerator beyond the date of the class will be discarded.

EFFECTIVE OCTOBER 1, 2015 YOU WILL BE CHARGED A $25 NO SHOW FEE FOR 1 OR 2 DAY CLASSES, a $50 FEE FOR 3 OR 4 DAY CLASSES, AND A $100 FEE FOR FIVE DAY CLASSES IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY ON THE TC911 WEBSITE.
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Starts Starts: 5/14/2018 8:00 AM
Sessions Sessions: 5
Location Location:
Status Status: 3 wait spaces available
Class Size Class size: 9 seats
Wait space available
3871
NOTE: This class will be held at the Fort Worth Police Training Academy, 505 W. Felix St. Fort Worth. Multi Purpose class room.
THIS COURSE WILL BE APPROPRIATE FOR TELECOMMUNICATORS AND POLICE OFFICERS.
Course Description:

This presentation is designed to assist law enforcement professionals by the development of behavioral strategies to inoculate against loss of idealism and inappropriate behavior patterns. It will review the short and long-term effects on law enforcement officers on both the personal and professional aspects of their lives.The course will discuss how the initial enthusiasm and desire to professionally contribute can be transformed into negative cynicism, social distrust and hostility to the world at large that significantly impacts the professionals work performance, decision-making and ultimately over-all quality of life. The course will also review the impact on the children of law enforcement families in terms of school functioning and health. The goal of the course is to have the law enforcement professional review the potential impact the career causes in the personal life and to develop strategies for overall emotional survival.The strategies are designed to permit the professional to continue functioning effectively and ethically without “burning-out” and without resorting to emotional isolation from friends and colleagues.

The course addresses the dynamics that can transform within a matter of a few years, idealistic and committed officers/employees into cynical, angry individuals who begin having difficulties in both the personal and professional aspects of their lives. The course outlines the issues that can potentially see officers engaging in inappropriate behavior patterns and decision-making that leads to both administrative and can unfortunately in some officers criminal difficulties.The purpose of the class is to provide information that lets the special assignment officer see how the deterioration process can take place and what specific preventative strategies can be employed.


The goal of the course is to provide information that lets agencies keep officers committed and engaged in productive police work. The course also gives information to employees on how not to become a "self-perceived victim", a descriptor for an officer or employee that spends inordinate amounts of time resenting and resisting organizational and supervisory directive, as well as, suffering unnecessary destruction in the personal dimensions of their life.


Experience tells us that most law enforcement agencies have to deal with inappropriate behavior on the part of some officers or employees who previously had exemplary records, yet we find that agencies typically do not offer training in attempting to preserve idealism, motivation and overall emotional survival for it’s employees.


This course is presented at all FBI LEEDS and Executive Development Institutes at the FBI Academy in Quantico, Virginia.
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Starts Starts: 5/16/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 360 open seats left
Class Size Class size: 400 seats
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3871
Participants will learn evidence-based practices to: Understand the underlying cause of work-related chronic/traumatic stress Dramatically lower stress levels and manage fear Identify underlying thought patters that lead to more stress Improve interpersonal communication at work and at home Create more time for themselves to do the things most important to them More
Starts Starts: 5/17/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 14 open seats left
Class Size Class size: 48 seats
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6046
This is the first course in a series of five. However, classes can be taken individually. Description: Learn ways to stop the drama and build meaningful relationships with workmates on your shift. During this interactive, fun class you will experience several team building challenges which build trust, strengthen camaraderie and instigate insights to forge high performance teams. Outcomes: Remove roadblocks and transform your shift into a results driven, high performance team. Build teamwork and trust one individual at a time. Gain insights on how to work with difficult personalities. Gossip is workplace cancer - learn one very powerful technique to stop it from getting to you. More
Starts Starts: 5/31/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 15 open seats left
Class Size Class size: 20 seats
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6046
This is the second course in a series of five. Classes may be taken individually, with the exception of Teambuilding 201 and 301. Description: Discover your personality style using the DiSC Personality Workplace Assessment and gain clarity on why you think and act differently than your co-workers. Learn the communication preferences for each style and how to communicate with different personalities so things get done. Outcomes: Find out why others misunderstand you and learn one simple adjustment to clear the mix-ups. Learn about your personality and expand your potential. Strengthen your relationships by improving communication and understanding. Discover clues to "quick-read" other's personalities. More
Starts Starts: 6/1/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 13 open seats left
Class Size Class size: 20 seats
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