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3812
Email egriffin@tc911.org for code to register. If you do not have a PID number, you will not receive TCOLE credit for taking this course. This course will focus on influential persons with deafness. More
Starts Starts: 6/20/2018 7:00 AM
Sessions Session: Online
Location Location:
Status Status: 99 open seats left
Class Size Class size: 200 seats
Access Code Required
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1017
YOU MUST HAVE A TCOLE PID NUMBER TO ATTEND THIS COURSE. STUDENTS MUST HOLD A TCOLE BASIC INSTRUCTOR CERTIFICATE FOR AT LEAST THREE YEARS. STUDENTS WILL BE REQUIRED TO SUBMIT PROOF OF CERTIFICATION ON TCOLE RECORDS. TO RECEIVE TCOLE ADVANCED CERTIFICATION, YOU MUST ATTEND 100% OF THIS COURSE. NO EXCEPTIONS. This is an intense, time consuming course. Students will be required to complete homework, as well as give multiple presentations on a law enforcement/dispatch topic. Students must bring a laptop to class and access to a printer is required. Classroom instruction will be given in the following areas: Generational Gaps, Perception, Task Analysis, Needs Assessment, Stage Fright, Student Behaviors, Perspectives on learning, teaching & techonology, mand multimedia development. Students will be required to develop multimedia presentations, and will be graded on the multimedia presentation and the speaking portion of the presentation. More
Starts Starts: 8/20/2018 8:00 AM
Sessions Sessions: 5
Location Location:
Status Status: 2 open seats left
Class Size Class size: 10 seats
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5309
Is your PSAP prepared for an Active Shooter event? Students will be able to recognize an active shooter incident, discuss the history of active shooters, and recognize potential warning signs of an active shooter. The students will learn the questions to ask callers, and be familiar with instructions to give callers in an active shooter situation. 



YOU WILL BE CHARGED A NO SHOW FEE IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY ON THE TC911 WEBSITE.
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Starts Starts: 8/27/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 14 open seats left
Class Size Class size: 30 seats
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22109
Learning Objectives: The student will be able to use proper enunciation of the Spanish alphabet, words and phrases. The student will be able to pronounce Spanish numbers, weekdays and months and use these in conversation. The student will be able to use basic Spanish grammar which will help them communicate more effectively. The student will describe when and how to use language translation services. The student will be able to identify key Spanish phrases that indicate a need for response from Police, Fire, and EMS. The student will discuss the unique cultural norms of callers who speak Spanish as they impact an emergency call. More
Starts Starts: 9/5/2018 8:00 AM
Sessions Sessions: 3
Location Location:
Status Status: 5 wait spaces available
Class Size Class size: 30 seats
Wait space available
2120
This course is designed to provide the student with skills necessary to recognize a crisis, decrease emotions of the caller, and provide information to ensure responder safety. More
Starts Starts: 9/10/2018 8:00 AM
Sessions Sessions: 3
Location Location:
Status Status: 18 open seats left
Class Size Class size: 30 seats
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3027
PLEASE NOTE, IF YOU HAVE TAKEN VERBAL JUDO BEFORE MUCH OF THIS CLASS WILL BE THE SAME. WE PREFER ONLY FIRST TIME VERBAL JUDO STUDENTS REGISTER. We often rely on our staff to calm difficult people and to handle other challenging personal interactions. Supervising the Verbal Judo way, provides us with an opportunity to model the behavior expected of our personnel. It is the responsibility of our Managers and Supervisors to manage, guide, educate, supervise, and lead our personnel in a way that represents the institution/agency/company well. Therefore we must lead in a way that uses the language of motivation while realizing that we have a limited amount of human resources. Our personnel are the backbone of our operations, and we must support them while giving them the tools they need. Although this Verbal Judo program is the same template on what is provided to front line personnel, Verbal Judo for Supervisors is supervisor specific, and ADDITIONALLY focuses on how to: - use specific language during the disciplinary process that focuses on altering future behavior. - refrain from using language to express personal feelings - manage one on one meetings with staff - de-escalate tense encounters with subordinates - lead with credibility More
Starts Starts: 9/13/2018 8:00 AM
Sessions Sessions: 2
Location Location:
Status Status: 3 open seats left
Class Size Class size: 20 seats
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57022

Note: This course will have 2 days of classroom training and 1 day of field exercises.

This 24 hour course will provide Public Safety Telecommunicators with the skills needed to be an integral part of a Critical Incident and/or SWAT Team. Basic Tactical deployment with an emphasis on communication responsibilities, duties and application of such skills will be addressed. We will focus on critical incidents, identifying the Command Structure, protocol for responding to such incidents, procedures for SWAT/TAC Team Deployment, Tactical Dispatch Team makeup and their functions, and more. Students will be required to demonstrate skills learned through scenario based activities which include a field exercise alongside a local SWAT/TAC Team.


YOU WILL BE CHARGED A NO SHOW FEE IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY.
More
Starts Starts: 9/17/2018 8:00 AM
Sessions Sessions: 3
Location Location:
Status Status: 7 open seats left
Class Size Class size: 30 seats
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5304
Course Description: 

This course is for telecommunicators that are responsible for training individuals in the dispatch center. The training will focus on the responsibilities of trainers, training methods for adult learners, liability related to training, and giving feedback to your trainees.

Students will be required to give a 5 minute teach back to another student in the classroom.


EFFECTIVE OCTOBER 1, 2015 YOU WILL BE CHARGED A NO SHOW FEE IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY ON THE TC911 WEBSITE.
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Starts Starts: 9/19/2018 8:00 AM
Sessions Sessions: 3
Location Location:
Status Status: 4 wait spaces available
Class Size Class size: 30 seats
Wait space available
1014
YOU MUST HAVE A TCOLE PID NUMBER TO ATTEND THIS COURSE, WITH TWO YEARS EXPERIENCE AS A PEACE OFFICER, TELECOMMUNICATOR, OR JAILER. TO RECEIVE TCOLE CERTIFICATION, YOU MUST ATTEND 100% OF THIS COURSE. NO EXCEPTIONS. This is an intense, time consuming course. Students will be required to complete homework, as well as give two presentations on a law enforcement/dispatch topic. Students must bring a laptop to class and access to a printer is required. Classroom instruction will be given in the following areas: Teaching/Learning Process, Learning Objective Preparation, Lesson Plan Preparation, Instructional Media, Methods of Instruction, Testing and Evaluation, and Liability Issues related to training. Effective with all classes scheduled after January 1, 2015: You may no longer hold spots for classes posted. TC911 staff will monitor registrations and cancel duplicates or held spots immediately. Classroom will not be open before 8:00 a.m. Please enter through the training room entrance, do not enter at the front of the building. The classroom tends to be cool, bring a jacket. There is a refrigerator/freezer and microwave available to students. Any food or dishes left in the refrigerator beyond the date of the class will be discarded. EFFECTIVE OCTOBER 1, 2015 YOU WILL BE CHARGED A $25 NO SHOW FEE FOR 1 OR 2 DAY CLASSES, a $50 FEE FOR 3 OR 4 DAY CLASSES, AND A $100 FEE FOR FIVE DAY CLASSES IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY ON THE TC911 WEBSITE. More
Starts Starts: 9/24/2018 8:00 AM
Sessions Sessions: 5
Location Location:
Class Size Class size: 2 seats
Class full
1014
YOU MUST HAVE A TCOLE PID NUMBER TO ATTEND THIS COURSE, WITH TWO YEARS EXPERIENCE AS A PEACE OFFICER, TELECOMMUNICATOR, OR JAILER.

TO RECEIVE TCOLE CERTIFICATION, YOU MUST ATTEND 100% OF THIS COURSE. NO EXCEPTIONS.

YOU MUST BE A TELECOMMUNICATOR TO REGISTER FOR THIS COURSE, IF YOU ARE NOT A TELECOMMUNICATOR YOUR REGISTRATION WILL BE CANCELLED.

This is an intense, time consuming course. Students will be required to complete homework, as well as give two presentations on a law enforcement/dispatch topic. Students must bring a laptop to class and access to a printer is required. Classroom instruction will be given in the following areas: Teaching/Learning Process, Learning Objective Preparation, Lesson Plan Preparation, Instructional Media, Methods of Instruction, Testing and Evaluation, and Liability Issues related to training.

Effective with all classes scheduled after January 1, 2015: You may no longer hold spots for classes posted. TC911 staff will monitor registrations and cancel duplicates or held spots immediately.

Classroom will not be open before 8:00 a.m. Please enter through the training room entrance, do not enter at the front of the building.

The classroom tends to be cool, bring a jacket. There is a refrigerator/freezer and microwave available to students. Any food or dishes left in the refrigerator beyond the date of the class will be discarded.

EFFECTIVE OCTOBER 1, 2015 YOU WILL BE CHARGED A $25 NO SHOW FEE FOR 1 OR 2 DAY CLASSES, a $50 FEE FOR 3 OR 4 DAY CLASSES, AND A $100 FEE FOR FIVE DAY CLASSES IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY ON THE TC911 WEBSITE.
More
Starts Starts: 9/24/2018 8:00 AM
Sessions Sessions: 5
Location Location:
Class Size Class size: 9 seats
Class full
3006
Equip public safety policy writers with the skills and resources to effectively develop or improve policy in a 911 public safety environment while meeting industry standards and helping mitigate liability. Student learning objectives include identification and importance of policy from a risk management perspective, policy formatting comprehension, ability to research and apply industry standards, and practical application of writing policy to be used upon return to their places of business. More
Starts Starts: 10/24/2018 8:00 AM
Sessions Sessions: 3
Location Location:
Status Status: 15 open seats left
Class Size Class size: 30 seats
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