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3802

Classroom will not be open before 7:30 a.m. Please enter through the training room entrance, do not enter at the front of the building.

The classroom tends to be cool, bring a jacket. There is a refrigerator/freezer and microwave available to students. Any food or dishes left in the refrigerator beyond the date of the class will be discarded.

YOU WILL BE CHARGED A NO SHOW FEE IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY ON THE TC911 WEBSITE.
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Starts Starts: 1/29/2018 8:00 AM
Sessions Sessions: 2
Location Location:
Status Status: 6 open seats left
Class Size Class size: 15 seats
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3807


Classroom will not be open before 7:30 a.m. Please enter through the training room entrance, do not enter at the front of the building.

The classroom tends to be cool, bring a jacket. There is a refrigerator/freezer and microwave available to students. Any food or dishes left in the refrigerator beyond the date of the class will be discarded.

YOU WILL BE CHARGED A NO SHOW FEE IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY ON THE TC911 WEBSITE.
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Starts Starts: 1/29/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 5 wait spaces available
Class Size Class size: 15 seats
Wait space available
4040
PLEASE NOTE THIS COURSE IS FOR 6 HOURS OF TCOLE CREDIT. LEARNING OBJECTIVES The evidence behind Mental Health First Aid demonstrates that it makes people feel more comfortable managing a crisis situation and builds mental health literacy — helping the public identify, understand and respond to signs of mental illness. Specifically, studies found that those who were trained in Mental Health First Aid have greater confidence in providing help to others, greater likelihood of advising people to seek professional help, improved concordance with health professionals about treatments, and decreased stigmatizing attitudes. Mental Health First Aid certification, which must be renewed every three years, teaches participants to:  Recognize the potential risk factors and warning signs for a range of mental health problems, including: depression, anxiety/trauma, psychosis and psychotic disorders, substance use disorders, and self-injury. Youth Mental Health First Aid addresses mental health challenges common among adolescents, including: depression, anxiety, psychosis, eating disorders, AD/HD, disruptive behavioral disorders, and substance use disorders.  Use a 5-step action plan to help an individual in crisis connect with appropriate professional help.  Interpret the prevalence of various mental health disorders in the U.S. and the need for reduced negative attitudes in their communities.  Apply knowledge of the appropriate professional, peer, social, and self-help resources available to help someone with a mental health problem treat and manage the problem and achieve recovery.  Assess their own views and feelings about mental health problems and disorders. More
Starts Starts: 2/2/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 18 open seats left
Class Size Class size: 30 seats
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3809

YOU WILL BE CHARGED A NO SHOW FEE IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY ON THE TC911 WEBSITE.
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Starts Starts: 2/7/2018 8:00 AM
Sessions Sessions: 3
Location Location:
Status Status: 24 open seats left
Class Size Class size: 30 seats
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6046
Description: Difficult callers are only one side of the stress of communication in 9-1-1. Negative interactions with coworkers and supervisors can end up being more stressful than the work itself. With a better understanding of how to communicate during tense times, 9-1-1 professionals can improve their center’s culture and efficiency. Learning Objectives: Participants will learn proven strategies to: —Understand the most common sources of conflict —Prepare for and engage in a difficult conversation —Manage your and your counterpart’s emotions —Develop a resolution together More
Starts Starts: 2/8/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 7 wait spaces available
Class Size Class size: 32 seats
Wait space available
3796
Learning Objectives: Upon successful completion of this instructional unit the: 1.1 - The student will be able to list the common challenges trainers face. 2.1 - The student will be able to discuss ways to build report through a group activity. 3.1 - The student will be able to demonstrate active listening skills. 4.1 -The student will be able to determine personality styles. 5.1 – The student will be able to list the three adult learning styles. More
Starts Starts: 2/12/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 4 wait spaces available
Class Size Class size: 20 seats
Wait space available
3796
Learning Objectives: • The student will be able to demonstrate how to train new trainees using two different training styles. • The student will be able to assess trainees learning styles o Audio o Kinesthetic o Visual • The student will be able to discuss the five levels of delegation o Master o Mentor o Model o Motivate o Monitor • The student will be able to discuss ways to identify qualities of an excellent coach and determine a self-improvement strategy for themselves • The student will be able to demonstrate how to lead trainees through a 5 step model to debrief mistakes. More
Starts Starts: 2/13/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 3 wait spaces available
Class Size Class size: 20 seats
Wait space available
22109
CLASSROOM WILL NOT BE OPEN BEFORE 7:30AM

EFFECTIVE OCTOBER 1, 2015 YOU WILL BE CHARGED A $25 NO SHOW FEE FOR 1 OR 2 DAY CLASSES, a $50 FEE FOR 3 OR 4 DAY CLASSES, AND A $100 FEE FOR FIVE DAY CLASSES IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY ON THE TC911 WEBSITE.
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Starts Starts: 2/14/2018 8:00 AM
Sessions Sessions: 3
Location Location:
Status Status: 21 open seats left
Class Size Class size: 30 seats
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5309
Is your PSAP prepared for an Active Shooter event? Students will be able to recognize an active shooter incident, discuss the history of active shooters, and recognize potential warning signs of an active shooter. The students will learn the questions to ask callers, and be familiar with instructions to give callers in an active shooter situation. 



YOU WILL BE CHARGED A NO SHOW FEE IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY ON THE TC911 WEBSITE.
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Starts Starts: 2/23/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 21 open seats left
Class Size Class size: 30 seats
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3796
Description: Probably the most challenging and frustrating thing about work is when you have to work with a difficult person. This class gives you tools to manage those people so they stop spreading their toxic attitude and bringing other’s down. Outcomes: • Determine the real reason employees under perform (hint: it’s only one of 3 possibilities) • Learn the only 4 things you can do with someone who has a toxic, negative attitude • Tips on getting management and Human Resources on board when termination is the only answer • Learn how to win over those employees who are influenced by toxic employees and get them positively focused and productive Students Will Be Able To: • Rate employees on a scale of poor (1-3), good (4-6) and great (7-10) and identify employee investment opportunities that give exponential returns • Articulate the four directions to take with difficult employees: talk, train, transfer, terminate • Identify how much difficult employees are costing their agency • Demonstrate the SBIR confrontation model: Situation, Behavior, Impact, Request for Change • Determine the cause of an employee’s poor behavior using the ASK Model (attitude, skills, knowledge) THIS COURSE IS FREE TO ALL PUBLIC SAFETY PERSONNEL More
Starts Starts: 2/26/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 2 open seats left
Class Size Class size: 20 seats
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3796
Learning Objectives: • Articulate the 4 different personality styles according to the DiSC assessment • Understand how to manage and communicate with each personality • Set SMART goals and identify if a goal is SMART compliant • Identify strategies to involve employees in decision making in order to maximize buy-in More
Starts Starts: 2/27/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 10 open seats left
Class Size Class size: 20 seats
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5304
Course Description: 

This course is for telecommunicators that are responsible for training individuals in the dispatch center. The training will focus on the responsibilities of trainers, training methods for adult learners, liability related to training, and giving feedback to your trainees.

Students will be required to give a 5 minute teach back to another student in the classroom.


EFFECTIVE OCTOBER 1, 2015 YOU WILL BE CHARGED A NO SHOW FEE IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY ON THE TC911 WEBSITE.
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Starts Starts: 3/5/2018 8:00 AM
Sessions Sessions: 3
Location Location:
Status Status: 8 open seats left
Class Size Class size: 30 seats
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