Empty
Welcome Visitor
Browse Course(s)s
  • Show All
  • +   Courses
Color Legend
Telecommunicator Courses
Trainer Courses
Supervisor/Manager Courses
General Courses
Online Courses
Refresh Data
Sort by: Default Ascending | Course(s) number | Course(s) name | Course(s) start | Location | Course(s) time | Course(s) date
3812
This course is available to Tarrant County 9-1-1 District entities only. If you do not have a PID number, you will not receive TCOLE credit for taking this course. More
Starts Starts: 10/20/2017 8:00 AM
Sessions Session: Online
Location Location:
Status Status: 35 open seats left
Class Size Class size: 300 seats
Access Code Required
Add to cart
1014
YOU MUST HAVE A TCOLE PID NUMBER TO ATTEND THIS COURSE, WITH TWO YEARS EXPERIENCE AS A PEACE OFFICER, TELECOMMUNICATOR, OR JAILER. TO RECEIVE TCOLE CERTIFICATION, YOU MUST ATTEND 100% OF THIS COURSE. NO EXCEPTIONS. This is an intense, time consuming course. Students will be required to complete homework, as well as give two presentations on a law enforcement/dispatch topic. Students must bring a laptop to class and access to a printer is required. Classroom instruction will be given in the following areas: Teaching/Learning Process, Learning Objective Preparation, Lesson Plan Preparation, Instructional Media, Methods of Instruction, Testing and Evaluation, and Liability Issues related to training. Effective with all classes scheduled after January 1, 2015: You may no longer hold spots for classes posted. TC911 staff will monitor registrations and cancel duplicates or held spots immediately. Classroom will not be open before 8:00 a.m. Please enter through the training room entrance, do not enter at the front of the building. The classroom tends to be cool, bring a jacket. There is a refrigerator/freezer and microwave available to students. Any food or dishes left in the refrigerator beyond the date of the class will be discarded. EFFECTIVE OCTOBER 1, 2015 YOU WILL BE CHARGED A $25 NO SHOW FEE FOR 1 OR 2 DAY CLASSES, a $50 FEE FOR 3 OR 4 DAY CLASSES, AND A $100 FEE FOR FIVE DAY CLASSES IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY ON THE TC911 WEBSITE. More
Starts Starts: 1/8/2018 8:00 AM
Sessions Sessions: 5
Location Location:
Status Status: 1 wait space available
Class Size Class size: 4 seats
Wait space available
1014
YOU MUST HAVE A TCOLE PID NUMBER TO ATTEND THIS COURSE, WITH TWO YEARS EXPERIENCE AS A PEACE OFFICER, TELECOMMUNICATOR, OR JAILER.

TO RECEIVE TCOLE CERTIFICATION, YOU MUST ATTEND 100% OF THIS COURSE. NO EXCEPTIONS.

YOU MUST BE A TELECOMMUNICATOR TO REGISTER FOR THIS COURSE, IF YOU ARE NOT A TELECOMMUNICATOR YOUR REGISTRATION WILL BE CANCELLED.

This is an intense, time consuming course. Students will be required to complete homework, as well as give two presentations on a law enforcement/dispatch topic. Students must bring a laptop to class and access to a printer is required. Classroom instruction will be given in the following areas: Teaching/Learning Process, Learning Objective Preparation, Lesson Plan Preparation, Instructional Media, Methods of Instruction, Testing and Evaluation, and Liability Issues related to training.

Effective with all classes scheduled after January 1, 2015: You may no longer hold spots for classes posted. TC911 staff will monitor registrations and cancel duplicates or held spots immediately.

Classroom will not be open before 8:00 a.m. Please enter through the training room entrance, do not enter at the front of the building.

The classroom tends to be cool, bring a jacket. There is a refrigerator/freezer and microwave available to students. Any food or dishes left in the refrigerator beyond the date of the class will be discarded.

EFFECTIVE OCTOBER 1, 2015 YOU WILL BE CHARGED A $25 NO SHOW FEE FOR 1 OR 2 DAY CLASSES, a $50 FEE FOR 3 OR 4 DAY CLASSES, AND A $100 FEE FOR FIVE DAY CLASSES IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY ON THE TC911 WEBSITE.
More
Starts Starts: 1/8/2018 8:00 AM
Sessions Sessions: 5
Location Location:
Status Status: 2 wait spaces available
Class Size Class size: 6 seats
Wait space available
2037
Please note this class is NOT at Tarrant County 9-1-1 District, it will be held at the Fort Worth Police Training Academy at 505 W. Felix St., Fort Worth. (room 1318)

Denise Amber Lee was a 21-year-old loving mother of two boys, whose husband worked three jobs so that Denise could stay home and raise their children. Denise was abducted from the Lees' rented home in North Port, Florida in the middle of the day. Somehow the intruder gained entry and control of Denise, who most likely saved her children's lives. Denise's father, Detective Rick Goff, was able to call on all area state, county and municipal law-enforcement agencies to search for Denise and her captor immediately following her abduction.

In the hours that ensued, Denise fought mightily for her life. In her battle, she was able to use the captor's cell phone to call 9-1-1, an act she thought would save her life, just like we are taught as children.

She was not the only one to call 9-1-1 that day regarding this crime. There were at least four other calls, one from her distraught husband and three from eyewitnesses. One witness gave the local sheriff's department an exact location of the crime happening right before her eyes. She stayed on the phone for more than nine minutes, identifying cross streets as she continued driving. Despite the fact that as many as four patrol cars were within a mile of the car in which Denise was fighting for her life, due to inefficiencies in the call center, none were dispatched.

On the morning of January 19, 2008, a few heart-wrenching days after she went missing, her body was found.

This powerful class will be taught by Denise's husband Nathan Lee and a veteran supervisor of the 9-1-1 industry. They will discuss an In-Depth Analysis, Media Coverage, What Went Wrong, Court Testimony, Liability, Leadership, Accountability, Discipline, and Training/Hiring.

We have opened it to 70 students to allow as many Telecommunicators as possible to attend, this is the last time we will offer this class in FY 2016/2017.

YOU WILL BE CHARGED A $25 NO SHOW FEE IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY.
More
Starts Starts: 1/9/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 50 open seats left
Class Size Class size: 50 seats
Add to cart
3802

Classroom will not be open before 7:30 a.m. Please enter through the training room entrance, do not enter at the front of the building.

The classroom tends to be cool, bring a jacket. There is a refrigerator/freezer and microwave available to students. Any food or dishes left in the refrigerator beyond the date of the class will be discarded.

YOU WILL BE CHARGED A NO SHOW FEE IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY ON THE TC911 WEBSITE.
More
Starts Starts: 1/29/2018 8:00 AM
Sessions Sessions: 2
Location Location:
Status Status: 15 open seats left
Class Size Class size: 15 seats
Add to cart
3807


Classroom will not be open before 7:30 a.m. Please enter through the training room entrance, do not enter at the front of the building.

The classroom tends to be cool, bring a jacket. There is a refrigerator/freezer and microwave available to students. Any food or dishes left in the refrigerator beyond the date of the class will be discarded.

YOU WILL BE CHARGED A NO SHOW FEE IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY ON THE TC911 WEBSITE.
More
Starts Starts: 1/29/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 15 open seats left
Class Size Class size: 15 seats
Add to cart
6046
Participants will learn proven strategies to: Stay present even when they've lost patience Get out of negative thinking traps Interact with each of the four primary personality types Effectively give and receive criticism Defuse conflict and regain common ground More
Starts Starts: 2/8/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 27 open seats left
Class Size Class size: 30 seats
Add to cart
3796
Learning Objectives: Upon successful completion of this instructional unit the: 1.1 - The student will be able to list the common challenges trainers face. 2.1 - The student will be able to discuss ways to build report through a group activity. 3.1 - The student will be able to demonstrate active listening skills. 4.1 -The student will be able to determine personality styles. 5.1 – The student will be able to list the three adult learning styles. More
Starts Starts: 2/12/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 18 open seats left
Class Size Class size: 20 seats
Add to cart
3796
Learning Objectives: • The student will be able to demonstrate how to train new trainees using two different training styles. • The student will be able to assess trainees learning styles o Audio o Kinesthetic o Visual • The student will be able to discuss the five levels of delegation o Master o Mentor o Model o Motivate o Monitor • The student will be able to discuss ways to identify qualities of an excellent coach and determine a self-improvement strategy for themselves • The student will be able to demonstrate how to lead trainees through a 5 step model to debrief mistakes. More
Starts Starts: 2/13/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 18 open seats left
Class Size Class size: 20 seats
Add to cart
3796
Description: Probably the most challenging and frustrating thing about work is when you have to work with a difficult person. This class gives you tools to manage those people so they stop spreading their toxic attitude and bringing other’s down. Outcomes: • Determine the real reason employees under perform (hint: it’s only one of 3 possibilities) • Learn the only 4 things you can do with someone who has a toxic, negative attitude • Tips on getting management and Human Resources on board when termination is the only answer • Learn how to win over those employees who are influenced by toxic employees and get them positively focused and productive Students Will Be Able To: • Rate employees on a scale of poor (1-3), good (4-6) and great (7-10) and identify employee investment opportunities that give exponential returns • Articulate the four directions to take with difficult employees: talk, train, transfer, terminate • Identify how much difficult employees are costing their agency • Demonstrate the SBIR confrontation model: Situation, Behavior, Impact, Request for Change • Determine the cause of an employee’s poor behavior using the ASK Model (attitude, skills, knowledge) THIS COURSE IS FREE TO ALL PUBLIC SAFETY PERSONNEL More
Starts Starts: 2/26/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 18 open seats left
Class Size Class size: 20 seats
Add to cart
Starts Starts: 2/27/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 17 open seats left
Class Size Class size: 20 seats
Add to cart
1013
All licensing students must meet TCOLE minimum standards as indicated in TCOLE Rule 217.1. This 40 hour class will be held Monday - Friday. Students will report back on Monday for half a day of review and then take the State Licensing Exam.

Before students will be allowed to attend this course, their agency's Chief must sign and return a TCOLE required letter verifying the student meets TCOLE minimum standards for the licensed Telecommunicator position. Students will also be required to take the TCOLE Rules Test (1305) for Telecommunicators and bring documentation that they passed. This test is located on the TCOLE Website at http://www.tcole.texas.gov/

After registering, students and supervisors will receive an email with further details on the above requirements.

Effective with all classes scheduled after January 1, 2015: You may no longer hold spots for classes posted. TC911 staff will monitor registrations and cancel duplicates or held spots immediately.

Classroom will not be open before 8:00 a.m. Please enter through the training room entrance, do not enter at the front of the building.

The classroom tends to be cool, bring a jacket. There is a refrigerator/freezer and microwave available to students. Any food or dishes left in the refrigerator beyond the date of the class will be discarded.

YOU WILL BE CHARGED A NO SHOW FEE IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY ON THE TC911 WEBSITE.
More
Starts Starts: 3/19/2018 8:00 AM
Sessions Sessions: 6
Location Location:
Status Status: 23 open seats left
Class Size Class size: 30 seats
Add to cart
<< Previous of 3 Next >> Total: 27 Page size: