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3812
Email egriffin@tc911.org for code to register. If you do not have a PID number, you will not receive TCOLE credit for taking this course. This course will focus on influential persons with deafness. More
Starts Starts: 6/20/2018 7:00 AM
Sessions Session: Online
Location Location:
Status Status: 160 open seats left
Class Size Class size: 200 seats
Access Code Required
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5304
Course Description: 

This course is for telecommunicators that are responsible for training individuals in the dispatch center. The training will focus on the responsibilities of trainers, training methods for adult learners, liability related to training, and giving feedback to your trainees.

Students will be required to give a 5 minute teach back to another student in the classroom.


EFFECTIVE OCTOBER 1, 2015 YOU WILL BE CHARGED A NO SHOW FEE IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY ON THE TC911 WEBSITE.
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Starts Starts: 6/25/2018 8:00 AM
Sessions Sessions: 3
Location Location:
Status Status: 19 open seats left
Class Size Class size: 30 seats
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6046
This is the third course in a series of five. Classes may be taken individually, with the exception of Teambuilding 201 and 301. Description: Discover a very fast, very easy strategy to resolve conflict in 5 minutes or less. Acquire tools to quickly deal with conflict well before it becomes toxic. Learn what to look for to determine if you even need to confront someone or if avoiding is the most productive approach. Outcomes: Learn the one question to ask to determine if confrontation is even needed. Discover the strengths and weaknesses of how each personality handles conflict. Practice a fast, easy approach to resolve conflict in 5 minutes or less. Reduce tension in your workplace by getting along with even the most difficult people. More
Starts Starts: 6/28/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 10 open seats left
Class Size Class size: 20 seats
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6046
This is the fourth course in a series of five. Classes may be taken individually, with the exception of Teambuilding 201 and 301. Description: This course focuses on how to communicate your ideas so they get fair consideration - not only from management, but from anyone. Learn specific steps and strategies to position your suggestions, avoid common mistakes and secure the results you want to see in your agency. Outcomes: There's a reason management isn't doing what you want - learn what it is. Discover how management thinks and why thinking like they do produces the results you want. Learn the influence the influencer strategy to achieve essential breakthroughs. Avoid common communication pitfalls to keep your ideas from getting whacked. More
Starts Starts: 6/29/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 10 open seats left
Class Size Class size: 20 seats
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1013
All licensing students must meet TCOLE minimum standards as indicated in TCOLE Rule 217.1. This 40 hour class will be held Monday - Friday. Students will report back on Monday for half a day of review and then take the State Licensing Exam.

Before students will be allowed to attend this course, their agency's Chief must sign and return a TCOLE required letter verifying the student meets TCOLE minimum standards for the licensed Telecommunicator position. Students will also be required to take the TCOLE Rules Test (1305) for Telecommunicators and bring documentation that they passed. This test is located on the TCOLE Website at http://www.tcole.texas.gov/

After registering, students and supervisors will receive an email with further details on the above requirements.

Effective with all classes scheduled after January 1, 2015: You may no longer hold spots for classes posted. TC911 staff will monitor registrations and cancel duplicates or held spots immediately.

Classroom will not be open before 8:00 a.m. Please enter through the training room entrance, do not enter at the front of the building.

The classroom tends to be cool, bring a jacket. There is a refrigerator/freezer and microwave available to students. Any food or dishes left in the refrigerator beyond the date of the class will be discarded.

YOU WILL BE CHARGED A NO SHOW FEE IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY ON THE TC911 WEBSITE.
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Starts Starts: 7/9/2018 8:00 AM
Sessions Sessions: 6
Location Location:
Status Status: 4 open seats left
Class Size Class size: 30 seats
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4067
THIS COURSE WILL NOT MEET THE TCOLE REQUIREMENTS FOR CIT. IT IS 16 HOURS AND GEARED TOWARD TELECOMMUNICATORS. This course aims to provide a framework for Telecommunicators to have a basic understanding about US Military culture, traumas, triggers and stressors, and de-escalation techniques when encountering Veterans in crisis. The course is structured around lecture, videos, class dialogue, personal experiences relayed by veterans as well as role playing, hands-on practice to build student confidence when encountering a US Veteran in crisis. More
Starts Starts: 7/16/2018 8:00 AM
Sessions Sessions: 2
Location Location:
Status Status: 15 open seats left
Class Size Class size: 30 seats
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6046
This is course 5 in a series of 5. Classes may be taken individually, with the exception of Teambuilding 201 and 301. Description: Get the tools to build a team that rocks. Learn how to motivate others on your shift to inspire their best performance. This course is full of tips to help you overcome negativity and apathy and stir your co-workers to come to work ready to go and give it their all. Outcomes: Refreshes and reinforces key insights on personalities from previous team building training. Build camaraderie, develop trust and strengthen dedication from your teammates. Receive encouragement and helpful insights from other agencies. Build a network of colleagues to lend a hand when you need an outside, objective resource. More
Starts Starts: 7/20/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 11 open seats left
Class Size Class size: 20 seats
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3809
Learning Objectives: Section 1: System Definition and Policy By the end of this training session, the student will be able to: • Explain the basic operations and processes of the Texas Law Enforcement Telecommunication Systems and the International Justice and Public Safety Network. • List the various databases available through TLETS and Nlets. • Restate both the state and federal laws that apply to information received from the TLETS/Nlets terminal. • Identify legitimate criminal justice and law enforcement uses of information obtained from TLETS and Nlets. • List the possible sanctions for misuse of the TLETS/Nlets systems. • Locate the contact information for reporting operational problems or requesting terminal moves, changes and additions. Section 2: Operating the System By the end of this training session, the student will be able to: • Demonstrate how to log onto the OMNIXX system. • Identify the parts of the OMNIXX Force screen and their functions. • List the different ways to access OMNIXX inquiry and message forms. • Give examples of the menus used in OMNIXX inquiries and messages. • Identify the inquiry and message forms edit features. • List the different ways to access the OMNIXX Message Window. • Locate the parts of the OMNIXX message window and their match functions. • Explain the function and use of the OMNIXX message log. • Identify the elements of output headers. • Explain the importance of the ORION file to obtain an agency’s ORI and the procedure for obtaining that agency’s contact information. • Describe the process for modifying an agency’s contact information. • Restate the function and use of the TLETS and Nlets Help files. Section 3: Driver License Databases By the end of this training session, the student will be able to: • Identify the types of driver’s license and identification card inquiries available through TLETS and Nlets. • Compare the difference in the information that is included in each type of driver’s license return. • Describe the process to check a Mexican commercial driver license and diplomatic licenses. • Locate the Nlets state driver’s license help file. • Explain the procedure for requesting a manual driver license check from TLETS or Nlets. Section 4: Vehicle Registration and Permit Inquiries By the end of this training session, the student will be able to: • Identify the types of vehicle registration inquiries available through TLETS and Nlets. • Compare the different information that is included in each type of vehicle registration return. • Locate the Nlets state vehicle registration help file. • Explain the procedure for requesting a manual vehicle registration inquiry from Nlets. • Summarize the Financial Responsibility Verification Program inquiry process. • Compare the information included in Financial Responsibility Verification Program inquiry return. Section 5: Nlets Registration By the end of this training session, the student will be able to: • Identify the types of boat registration inquiries available through TLETS and Nlets. • Compare the difference in the information that is included in each type of boat registration return. • Compare the differences in a boat registration inquiry and a stolen boat inquiry. • Locate the Nlets state boat registration help file. • Explain the increased emphasis on the aircraft registration file due to terrorism. • Identify the information required to make an aircraft registration inquiry. • Compare the information that is included in an aircraft registration return. • Compare the differences in an aircraft registration inquiry and a stolen aircraft inquiry (vehicle file). • Identify the information required to make a snowmobile registration inquiry. • Compare the information that is included in a snowmobile registration return. Section 6: Combination Forms By the end of this training session, the student will be able to: • Compare the purposes of the combination forms that inquire into several NCIC and TCIC files at the same time. Section 7: Nlets/TLETS Inquiries By the end of this training session, the student will be able to: • Explain the importance of National Insurance Crime Bureau in assisting law enforcement with auto theft and auto fraud. • Identify the various databases available through the National Insurance Crime Bureau. • Compare the information that is included in a National Insurance Crime Bureau return. • Identify the data required to make an inquiry into the Nlets Commercial Vehicle Information System file and compare the information included in a return. • Identify the data required to make an inquiry into the Nlets LoJack file and compare the information included in a return. • Identify the data required to make an inquiry into the Nlets International Fuel Tax Association file and compare the information included in a return. • Identify the information required to make a Materials inquiry and where that information can be obtained. • Compare the information that is included in a Materials return. • Explain the process for making weather and road inquiries. • Identify the data required to make an inquiry into the Nlets Concealed Weapons Permit Information file and compare the information included in a return. • Identify the data required to make an inquiry into the Nlets Parole, Probation and Corrections file and compare the information included in a return. • Identify the data required to make an inquiry into the Nlets Wildlife Crime Information System file and compare the information included in a return. • Explain the process for making inquiries into the individual state repositories. • List the criminal history request purpose codes and define their uses. • Identify the types of inquiries with Canadian access available through Nlets and their required fields. • Compare the difference in the information that is included in each type of return on an inquiry with Canadian access. • Explain the importance of an INTERPOL inquiry in assisting law enforcement for persons or property outside of the United States. • Identify the types of inquiries available through INTERPOL. • Compare the difference in the information that is included in each type of INTERPOL return. • Identify the various databases available through the Law Enforcement Support Center. • Identify the purpose of the Nlets National Drug Pointer Index System. Section 8: Administrative Message Procedures By the end of this training session, the student will be able to: • Identify the purpose of an administrative message. • Explain the process and procedure of saving an administrative message. • Indicate the addressing requirements for sending administrative messages through TLETS and Nlets. • Compare the different uses for a formal administrative message and an informal administrative message. • List the different parts of a message composition and their required/restricted format. • List the seven types of administrative messages and the required/restricted format for each message. • Explain the broadcast restrictions for each type of administrative message. • Compare the differences between a statewide or region-wide request on TLETS and Nlets. • Illustrate the process for sending non-critical information on the APB summary. • Explain the procedure for submitting Attempted Child Abduction information to Texas Missing Persons Clearinghouse and the TXDPS Joint Crime Information Center. • Describe the procedure for submitting a Law Enforcement Officer Flying Armed Administrative Message and the information included in the return. 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Starts Starts: 7/25/2018 8:00 AM
Sessions Sessions: 3
Location Location:
Status Status: 18 open seats left
Class Size Class size: 30 seats
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3802
Learning Objectives: Full Access Section 1 • Define the function and goal of the National and Texas Crime Information Centers • Explain the Criminal Justice Information Services (CJIS) System Agency concept and the relation between the FBI, Texas DPS and the local agency • Describe the relationship of TCIC/NCIC to TLETS/Nlets • Restate the CJIS Systems Access Policy for personnel access and terminal location • Describe the NCIC/TCIC system design • List the files in NCIC and TCIC and the retention periods for each file • Describe the record responsibility and the validation process Section 2 • Define the general criteria for an inquiry. • Describe Vehicle file and list the information required to run an inquiry. • Describe Boat file and list the information required to run an inquiry. • Describe Gun file and list the information required to run an inquiry. • Describe Article file and list the information required to run an inquiry. • Describe Security file and list the information required to run an inquiry. • Describe Wanted Persons file and list the information required to run an inquiry. • List the possible files cross-searched with a Wanted Person inquiry. • Explain specific files and the criteria for inquiries (Concealed Handgun License, Protective Order, Sex Offender Registration and Missing Person). • List the procedures required for a positive Child Safety Check Alert and Foster Home Member inquiry hit. • Identify the ORI file and the information required to run an inquiry Section 3 • Define the importance of confirming a hit. • List the hit confirmation levels of priority and define substantive response. • Describe the steps in confirming a hit. • Explain the use for Detained Wanted Person file. • List the files that do not require hit confirmation. • State the criteria for an Off-line Search and the possible search fields. • Define the Delayed Inquiry program. Section 4 • Identify the sources of criminal history record information (CHRI). • Recognize that criminal justice agencies can only inquire into CHRI from NCIC/TCIC. • List the required fields for a QH inquiry into Texas CCH and NCIC III. • Explain the common purpose codes used for requesting CCH and III data. • Recognize the importance of the Operator, Requestor, Attention, and Reason for Inquiry fields in the QH and QR inquires. • Describe the possible TCIC/NCIC responses and resulting actions needed from a QH. • Restate that CHRI returns are confidential and not to be given to noncriminal justice personnel. • Explain CHRI logging and secondary dissemination procedures. • Identify the only methods of CHRI storage and destruction. • Obey the CHRI related laws and list the possible sanctions for violations Part 2 Section 1- Record Responsibility • Summarize the entering agency’s responsibility for records entered into TCIC and NCIC • Define the terms accuracy, timeliness and completeness in reference to TCIC and NCIC • Describe the methods used to maintain NCIC system integrity • Discuss the role of the FBI CJIS personnel and the TCIC Control room with quality control checks • Explain the automatic purging of records and retention periods Part 2: Section 2 – Property File Entry • List the definition, criteria for entry and the information required to enter a record into the Vehicle file. • List the criteria for entry and the information required to enter a record into the Abandoned/Stored Vehicle file. • List the definition, criteria for entry and the information required to enter a record into the License Plate file. • List the definition, criteria for entry and the information required to enter a record into the Vehicle/Boat Part file. • List the definition, criteria for entry and the information required to enter a record into the Boat file. • List the criteria for entry and the information required to enter a record into the Abandoned/Stored Boat file. • List the definition, criteria for entry and the information required to enter a record into the Gun file. • List the definition, criteria for entry and the information required to enter a record into the Article file. • List the definition, criteria for entry and the information required to enter a record into the Security file. Section 3 – Record Maintenance • Recognize the responses received when entering a record into TCIC and NCIC • Define the purpose for record modification and the responses received from TCIC and NCIC • Define the purpose for record cancelation and the responses received from TCIC and NCIC • Define the purpose of a locate message and the responses received from TCIC and NCIC • Define the purpose of a clear message and the responses received from TCIC and NCIC Section 4 – Wanted Person Entry • List the criteria for entry and the information required to enter a record into the Wanted Person file. • Indicate the $. messages associated with the Wanted Person file and the possible action required. • List the criteria for entry and the information required to enter a record into the Identity Theft file. • List the criteria for entry and the information required to enter a record into the Violent Person file. • List the criteria for entry and the information required to enter into the Threat Against Peace or Detention Officer file. • List the criteria for entry and the information required to enter into the Protection Order file. • Indicate the $. messages associated with the Protection Order file and the possible action required. • List the criteria for entry and the information required to enter a record into the Child Safety Check Alert List. • List the criteria for entry and the information required to enter into the Missing Person file. • List the criteria for entry and the information required to enter a Person With Information record. • Indicate the $. messages associated with the Missing Person file and the possible action required. • List the criteria for entry and the information required to enter into the Unidentified Person file. • Indicate the $. messages associated with the Unidentified Person file and the possible action required. Section 5 – Originating Agency Identifier Files • Explain the use of the On-line ORI file and the process for modifying the file using the MO transaction. • Summarize the process for ORI Validation and the information required to validate. Section 6 – Record Validation and $. Messages • Summarize the process for proper record validation • List the validation certification letter requirements • Define the $. Messages that may be received from NCIC and the possible actions required More
Starts Starts: 7/30/2018 8:00 AM
Sessions Sessions: 2
Location Location:
Status Status: 7 open seats left
Class Size Class size: 15 seats
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3807
Learning Objectives: Upon successful completion, the student will be able to: • Define the function and goal of the National and Texas Crime Information Centers • Explain the Criminal Justice Information Services (CJIS) System Agency concept and the relation between the FBI, Texas DPS and the local agency • Describe the relationship of TCIC/NCIC to TLETS/Nlets • Restate the CJIS Systems Access Policy for personnel access and terminal location • Describe the NCIC/TCIC system design • List the files in NCIC and TCIC and the retention periods for each file • Describe the record responsibility and the validation process • Define the general criteria for an inquiry. • Describe Vehicle file and list the information required to run an inquiry. • Describe Boat file and list the information required to run an inquiry. • Describe Gun file and list the information required to run an inquiry. • Describe Article file and list the information required to run an inquiry. • Describe Security file and list the information required to run an inquiry. • Describe Wanted Persons file and list the information required to run an inquiry. • List the possible files cross-searched with a Wanted Person inquiry. • Explain specific files and the criteria for inquiries (Concealed Handgun License, Protective Order, Sex Offender Registration and Missing Person). • List the procedures required for a positive Child Safety Check Alert and Foster Home Member inquiry hit. • Identify the ORI file and the information required to run an inquiry • Define the importance of confirming a hit. • List the hit confirmation levels of priority and define substantive response. • Describe the steps in confirming a hit. • Explain the use for Detained Wanted Person file. • List the files that do not require hit confirmation. • State the criteria for an Off-line Search and the possible search fields. • Define the Delayed Inquiry program. • Identify the sources of criminal history record information (CHRI). • Recognize that criminal justice agencies can only inquire into CHRI from NCIC/TCIC. • List the required fields for a QH inquiry into Texas CCH and NCIC III. • Explain the common purpose codes used for requesting CCH and III data. • Recognize the importance of the Operator, Requestor, Attention, and Reason for Inquiry fields in the QH and QR inquires. • Describe the possible TCIC/NCIC responses and resulting actions needed from a QH. • Restate that CHRI returns are confidential and not to be given to non criminal justice personnel. • Explain CHRI logging and secondary dissemination procedures. • Identify the only methods of CHRI storage and destruction. • Obey the CHRI related laws and list the possible sanctions for violations More
Starts Starts: 7/30/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 9 open seats left
Class Size Class size: 15 seats
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3796
Participants will learn principles and tools to: Embody the habits of a successful leader Understand what effective leadership actually is Identify their personal leadership style Take actionable steps towards becoming the leader they want to be Create a culture of success at the dispatch center More
Starts Starts: 8/2/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 12 open seats left
Class Size Class size: 48 seats
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4040
PLEASE NOTE THIS COURSE IS FOR 6 HOURS OF TCOLE CREDIT. LEARNING OBJECTIVES The evidence behind Mental Health First Aid demonstrates that it makes people feel more comfortable managing a crisis situation and builds mental health literacy — helping the public identify, understand and respond to signs of mental illness. Specifically, studies found that those who were trained in Mental Health First Aid have greater confidence in providing help to others, greater likelihood of advising people to seek professional help, improved concordance with health professionals about treatments, and decreased stigmatizing attitudes. Mental Health First Aid certification, which must be renewed every three years, teaches participants to:  Recognize the potential risk factors and warning signs for a range of mental health problems, including: depression, anxiety/trauma, psychosis and psychotic disorders, substance use disorders, and self-injury. Youth Mental Health First Aid addresses mental health challenges common among adolescents, including: depression, anxiety, psychosis, eating disorders, AD/HD, disruptive behavioral disorders, and substance use disorders.  Use a 5-step action plan to help an individual in crisis connect with appropriate professional help.  Interpret the prevalence of various mental health disorders in the U.S. and the need for reduced negative attitudes in their communities.  Apply knowledge of the appropriate professional, peer, social, and self-help resources available to help someone with a mental health problem treat and manage the problem and achieve recovery.  Assess their own views and feelings about mental health problems and disorders. More
Starts Starts: 8/3/2018 8:00 AM
Sessions Session: 1
Location Location:
Status Status: 25 open seats left
Class Size Class size: 30 seats
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